| 0700 Numbers - FAQ Answers |
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| What is an 0700 number? |
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| An 0700 number is a Personal Number, also known as a "Follow Me" number. These numbers are attached to 'you', rather than a geographical location and can be simply programmed to direct calls free of any incoming call charges to any UK, international land line or mobile phone where you are physically located or where you wish calls to be delivered to. They can also be used to 'shield' your real number and provide privacy for your mobile or home phone numbers if required and can become your personal number for life. |
| Is UK2Numbers better than other 0700 providers? |
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» We do not route calls via inferior quality SIP or VoIP lines - our calls are routed via BT using the highest quality connection available in the UK. Most other providers use VoIP to route your calls and as a result call quality will not be perfect.
» Our fully automated 0700 number management system is unique, executing your re-diversion and service setup requests instantly online. With other provides you might have to wait for hours, even days, before they can connect, re-divert or setup a service on your number.
» We believe we offer the cheapest 0700 numbers in the UK. All our 0700 numbers come with no monthly line rental and no incoming call charges for a connection to UK landline or mobile. Other providers often introduce monthly line rentals and call charges few months after you purchase the number. We have not had any price increases for the past 6 years.
» We provide valuable optional advanced number management services when you need them. Most other providers will be unable to match our comprehensive list of advanced number management services.
» We will match any offer you get from any other 0700 number provider and will always provide you with a better deal.
» We offer a 100% 14 day money back guarantee on all numbers ordered, in case you are not completely satisfied with our services.
» 96% of the customers who register on our site purchase a number from us. |
| What costs are involved in running an 0700 service? |
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| To activate your 0700 number all you have to pay is our one-off fee (from £9.95 limited time special offer) for diverting the 0700 number to your nominated UK phone number. Charges for our optional advanced and basic services depend on your exact requirements. |
| Do I have to pay anything when people call my 0700 number? |
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| No. With our 0700 numbers there is absolutely no cost to you, all the cost involved is on the caller's side. |
| Are there any charges for using your advanced and basic services. |
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| All our extra services are provided as optional. To have your 0700 number with Simple Diversion you would not need any of them. However, if your organisation needs to take thousands of calls per day, you may want to consider some of our extra services, like queuing systems, custom diversions and re-diversions or Voicemail. Charges for our advanced and basic services depend on your exact requirements. Please contact us for further information. |
| What does it cost for someone to call an 0700 number from within the UK? |
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| The cost will range from 15 to 49p per minute, depending on the service provider they use (BT being the most expensive). |
| How can you provide numbers for £9.95 when other companies charge line rental? |
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| Independent research done by Alexa Inc (an Amazon.com company) has shown UK2 Numbers to be the market leaders in provision of 0700 numbers. Our business strategy is to keep the costs to our clients as low as possible and still provide the highest levels of service. This is why 96% of the customers who visit our site purchase a number from us. |
| When I buy an 0700 number will I have to pay anything extra to receive or make calls? |
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| No, diversions are free of any incoming call charges, whether calls are diverted to a UK land line or a mobile number. |
| How many 0700's can I buy? |
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| We do not impose any limits. However, for ordering more than 100 numbers please contact any member of our staff. |
| How do I buy an 0700 number? |
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1. You decide how many 0700 numbers you require.
2. You apply for your 0700 numbers online and choose the existing mobile, international or UK land line telephone numbers to which you want us to divert your new 0700 numbers to. |
| How do I set the 0700 number up? |
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| When you order your number online via our website, you enter the initial diversion number you wish calls to be delivered to. That telephone will continue to function as before, accepting its own calls, as well as those to your 0700 Personal Number. |
| How long before my number is active? |
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| All 0700 numbers are activated instantly after you place your order. We try and process all other advanced service requests received on the same day. However, if we receive unusually high numbers of orders, it could take up to 24-48 hours for your advanced service order to be processed. We do not advise that you print any advertising / promotion / stationery material until your number is fully setup and active. |
| Will our old numbers still work? |
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| Yes, all your current telephone numbers will work just as before. |
| How do I change where my calls are delivered to? |
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| To re-route, simply log in to our website and follow the on-screen instructions for amending your destination number. If you wish to have an immediate re-diversion you will need to purchase our Customer Controlled Routing advanced service, which allows you to pre-define up to 3 diversion numbers and instantly change the routing free of charge, as and when you require, by using a dedicated PIN protected access number. |
| Do you provide telephone support? |
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| We only provide email support. Our strategy is to keep costs at a minimum so you can enjoy provision of the cheapest 0700 numbers in the UK. All emails are answered immediately or on the same business day. We have a team of people dedicated to answering your questions 24/7, day and night, including weekends and Bank Holidays. |
| Do I need a new telephone line installation? |
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| No, there are no additional equipment costs involved in operating the 0700 numbers supplied by us. |
| How do I purchase one of your special offer 0700 numbers? |
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| Please visit Our Special Offer Page. Please note that with special offer numbers you will not be able to choose a number, instead the first available 0700 number will be allocated to you. Please also note that this is a limited time special offer which may not always be available and is restricted to one number order per customer. Additional purchases are charged at our standard rates. |
| Can I choose a number? I want a memorable 0700 number. |
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| Yes you can. We have thousands of special 0700 numbers. |
| Can I reserve an 0700 now and tell you my diversion number later? |
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| Yes. You can order / reserve your 0700 number now and tell us the number you want to divert it to later if you're setting up a new phone line and / or don't know your termination number yet. |
| I have an 0700 number, can I switch to UK2Numbers and keep the existing number? |
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| Yes, we can transfer any 0700 numbers from BT. Porting BT 0700 to our service is quick and easy, please contact us for details. |
| Is it possible to use the 0700 number for a fax machine or is it for telephone calls only? |
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| All our 0700 numbers can be used for both voice and/or data calls (i.e. fax or telephone). In fact, some of our customers specify an 0700 number for their fax line as it deters "fax-spammers" from calling. |
| Is the number mine for life? |
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| You can keep an 0700 number for as long as you require it, providing it is used. If you no longer wish to use it just let us know so we can amend our records. |
| Can I cancel my number anytime? |
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| Yes. All our 0700 numbers are free to cancel at any time. We do not impose a minimum contract. |
| Can you reach the 0700 number from abroad? |
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| All our 0700 numbers can be reached from abroad via +44 700 xxx xxxx. Please note that some smaller international telecom providers do not support the calls to UK's non geographic numbers. |
| Can you divert the 0700 number to any number abroad? |
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| Yes. 0700 numbers can be attached to virtually any phone number anywhere in the world. Please contact us for more details regarding international re-routing. |
